• Others iOS issue

    If you encounter some intractable problems during the download process, please follow the instruction below.

    App unavailable
    Please first check whether the Apple ID region you log in is Mainland China, or if you have just switched other regions, Apple may not have completed the information synchronization.

    To solved this: Logout of the Hong Kong Apple ID and download again.

    Authentication failed
    This error scenario will occur when you have used Apple ID A to download VPN, and then use Apple ID B to update the version.

    To solved this: Delete the old version and reinstall the new version.

    This app cannot be purchased now
    This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version.

    To solved this: Delete the old version and reinstall the new version.

    This app is no longer available
    This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version.

    To solved this: Delete the old version and reinstall the new version.

    Quick connect VPN is no longer available
    This may means that there is an older version of AoxVPN on your phone, which has conflict with the App Store version.

    To solved this: Delete the old version and reinstall the new version.

    Download successfully, but cannot connect to all regions.

    If you encounter such situation, this means after the download, when you first opened the APP, it prompt whether you want to add AoxVPN in your setting, you selected "Don't Allow".

    To solved this, closed everything and reset your setting. Select "Allow" to add AoxVPN in your setting.

    Note: If you have any questions during the download process, feel free to contact our customer service, we have a professional customer service team to help you solve any problems.

    If you need any further assistance, please contact our 24/7 Technical Support Experts Team, who would be glad to assist.